RETURN AND CANCELLATION POLICY

RETURNS OR REFUNDS (RIGHT OF WITHDRAWAL)

DEA DE GAIA offers its Customers the possibility of withdrawing from the purchase during the first 3 business days after product delivery.

The process for requesting a withdrawal is as follows:

• Send an email within 3 business days after receiving the product to info@deadegaia.com with the reason for the return and if you require the same product, a different one, or a refund. Note: it is important to be very specific about the reasons for the return.
• After the email is reviewed by DEA DE GAIA, the customer will receive an email with a reverse logistics guide.
• The customer has 3 days after receiving the reverse logistics guide to take the product to the address indicated by DEA DE GAIA.
• The product must be in perfect condition and in its original packaging, including all packaging and labels.
• When the product is received, the supplier performs a quality control that takes approximately 3 business days. Once the product's condition is determined and the exchange or refund is authorized, we will proceed with the option chosen by the customer.

Refunds will only be made by bank transfer to the account specified by the customer.

INCORRECT PRODUCTS

If the Customer receives a product with characteristics different from those described on the page at the time of purchase, the procedure to request a product exchange is as follows:

• Within 2 days of receiving the product, the customer must take photos showing the incorrect product and send them to info@deadegaia.com with the order number.
• Once it is verified that the product arrived incorrectly, a collection guide will be sent to the customer and Dea de Gaia will be responsible for collecting the product at the same place where it was delivered, and once the incorrect product is collected, the correct product will be sent.

CANCELLATIONS

A purchase cancellation is only made if the supplier is unable to send the product to the Customer due to lack of inventory and/or other force majeure reasons. In this case, the customer will be notified and the money will be refunded. Refund times vary depending on the payment method used.

The Customer can choose between the following refund methods:

• Voucher: Vouchers are valid for one year and must be used in a single purchase. The delivery time for this refund is 2 business days.
• Bank Transfer: The account holder must be the same person who made the purchase on www.deadegaia.com. The refund will be made within 3 business days.

To cancel an order for any reason, the Customer must send an email to info@deadegaia.com with the order number they wish to cancel. Orders can only be cancelled if they have not yet been shipped by the supplier or, in the event that payment was made through the PayU payment gateway, the customer assumes the commission costs incurred.